Frequently Asked Questions

What makes Prizm Aura different from other fashion brands?

Prizm Aura is all about individuality, creativity, and self-expression. Our designs are unique, high-quality, and crafted to help you embrace your personal style. We use premium fabrics and trendy yet timeless silhouettes that suit every occasion.

What type of fabrics do you use?

We use premium-quality, skin-friendly fabrics like cotton, chiffon, satin, and sustainable blends. Each product description includes fabric details so you can choose based on comfort and seasonality.

Do the colors in the pictures match the actual product?

We try our best to display true colors, but slight variations may occur due to lighting and screen settings. Rest assured, our products are designed to look just as vibrant and stylish in real life.

How can I track my order?

Once your order is shipped, we’ll send you a tracking link via email and SMS. You can also track it under the 'My Orders' section on our website.

What is your return/exchange policy?

We offer a 2-3 day hassle-free return and exchange policy on most products. Items must be unused, unwashed, and in their original packaging. Visit our Returns & Exchange page for step-by-step guidance.

Do you offer cash on delivery (COD)?

Yes! We offer Cash on Delivery (COD) for select locations. However, we recommend prepaid orders for a faster and smoother delivery experience

How long does shipping take?

We typically deliver orders within 5-7 business days. Express shipping options are available at checkout for faster delivery.